Contact Our Support Team

How Can We Help You?

Our dedicated support team is here to assist you with all aspects of AI-powered thesis writing. Whether you need technical help, have questions about academic integrity, or want guidance on using our tools effectively, we're ready to help.

Contact Methods

📧 Email Support (Recommended)

General Support: support@thesisgenerator.tech

Academic Integrity Questions: integrity@thesisgenerator.tech

Technical Issues: tech@thesisgenerator.tech

Billing & Subscriptions: billing@thesisgenerator.tech

💬 Live Chat Support

Available Monday-Friday, 9 AM - 6 PM EST

Access live chat through the app or website for immediate assistance with:

• Quick technical questions
• Account access issues
• Basic usage guidance
• Subscription management

📱 Social Media

Follow us for updates, tips, and community support:

• Twitter: @ThesisGenerator
• LinkedIn: ThesisGenerator.tech
• Facebook: ThesisGenerator

Before You Contact Us

To help us assist you more effectively, please check these resources first:

📚 Self-Help Resources

• Frequently Asked Questions - Common questions and answers
• How to Write Thesis with AI - Complete usage guide
• Academic Integrity Guidelines - Ethical usage information
• AI Tools Comparison - Feature comparisons and tips

🔧 Technical Troubleshooting

For technical issues, please try these steps first:

• Clear your browser cache and cookies
• Try using a different browser or incognito mode
• Check your internet connection
• Disable browser extensions temporarily
• Update your browser to the latest version

When Contacting Support

To help us resolve your issue quickly, please include:

📋 Essential Information

• Account Email: The email address associated with your account
• Issue Description: Detailed description of the problem
• Steps Taken: What you've already tried to resolve the issue
• Browser/Device: What browser and device you're using
• Screenshots: If applicable, include screenshots of error messages

🎯 For Academic Questions

• Your academic level (undergraduate, graduate, doctoral)
• Your field of study
• Specific assignment requirements
• Your institution's AI policy (if known)
• Specific questions about ethical usage

💳 For Billing Issues

• Your subscription plan
• Payment method used
• Transaction ID or receipt number
• Billing address
• Description of the billing issue

Academic Institution Partnerships

We work with educational institutions to provide ethical AI writing assistance:

🏫 For Educators and Administrators

Partnership Inquiries: partnerships@thesisgenerator.tech

We Offer:

• Institutional licensing and bulk subscriptions
• Custom AI policies and guidelines
• Faculty training on AI writing tools
• Student workshops on ethical AI usage
• Integration with learning management systems
• Academic integrity compliance support

🎓 For Writing Centers and Tutoring Services

Partner with us to enhance your academic support services:

• Training for tutors on AI-assisted writing
• Resources for helping students use AI ethically
• Integration with existing writing support programs
• Specialized tools for academic writing centers

Feedback and Suggestions

We value your input in making ThesisGenerator.tech better:

💡 Feature Requests

Product Feedback: feedback@thesisgenerator.tech

• New features you'd like to see
• Improvements to existing functionality
• User interface suggestions
• Academic writing tools requests

⭐ Success Stories

Share how ThesisGenerator.tech helped you succeed:

• Academic achievements using our AI tools
• Time saved in your thesis writing process
• Improvements in your writing quality
• Positive feedback from professors or advisors

🐛 Bug Reports

Help us improve by reporting issues:

• Detailed description of the bug
• Steps to reproduce the problem
• Screenshots or screen recordings
• Browser and device information
• Expected vs. actual behavior

Emergency Support

For urgent issues that prevent you from completing time-sensitive academic work:

🚨 Priority Support

Urgent Issues: urgent@thesisgenerator.tech

Use this for:

• Account access issues with approaching deadlines
• Payment problems affecting active subscriptions
• Technical failures during critical writing sessions
• Data loss or corruption issues

International Support

We serve students and researchers worldwide:

🌍 Global Accessibility

• Languages: English (primary), Spanish, French, German support available
• Time Zones: Support available across major time zones
• Currency: Multiple payment currencies accepted
• Academic Systems: Familiar with international academic standards

🕐 Support Hours by Region

• Americas: 9 AM - 6 PM EST (Monday-Friday)
• Europe: 9 AM - 5 PM GMT (Monday-Friday)
• Asia-Pacific: Email support with 12-hour response time
• Weekends: Email support only, 24-48 hour response

Privacy and Security

Your privacy and security are our top priorities:

🔒 Data Protection

• All communications are encrypted and secure
• Personal information is never shared with third parties
• Academic work remains confidential
• GDPR and CCPA compliant data handling
• Right to data deletion upon request

🛡️ Security Measures

• End-to-end encryption for all data transmission
• Secure servers with regular security audits
• No permanent storage of your academic content
• Multi-factor authentication available
• Regular security updates and monitoring

For privacy-related questions: privacy@thesisgenerator.tech

Community and Resources

Connect with other students and access additional resources:

👥 Student Community

• Discord Server: Join our student community for peer support
• Study Groups: Connect with students in your field
• Success Stories: Share and read about academic achievements
• Tips Exchange: Learn from experienced users

📖 Educational Resources

• Webinars: Monthly sessions on AI-assisted writing
• Tutorials: Video guides for advanced features
• Blog: Regular articles on academic writing and AI
• Templates: Downloadable thesis and essay templates

Quality Assurance

We're committed to providing excellent support:

📊 Our Support Standards

• Response Time: 95% of emails answered within 24 hours
• Resolution Rate: 98% of issues resolved on first contact
• Satisfaction Score: 4.8/5 average customer satisfaction
• Availability: 99.9% uptime for support systems

🎯 Continuous Improvement

• Regular training for support staff
• Customer feedback integration
• Monthly support quality reviews
• Investment in better support tools
• Academic expertise development

Contact Form

Use this form for non-urgent inquiries:

* Required fields. We typically respond within 24 hours. For urgent issues, please use email or live chat.

Office Information

While we operate primarily online, here's our business information:

📍 Mailing Address

For formal correspondence: